*On thousands of selected products
Webshop: the webshop byggochfix.se and all other webshops appointed by Eko Bygghandel, URL or application.
Interaction: the use of functions in the web shop such as wish list, checkout, newsletter subscription, my account, auctions and chat.
Webshop visitors: a customer who visits the webshop for the first time who does not interact with the webshop.
The webshop's customers: a customer who interacts with the webshop.
Account: the account that a customer must create via the web shop in order to place an order.
Eko Bygghandel respects the confidentiality of its customers, business relationships and users of the web shop. We ensure that all personal information that Eko Bygghandel has received, is protected and treated confidentially.
How to get into our web shop
Where you left our webshop
With what type of device you visited our web shop
Among other things, the above information is used to better understand the webshop's visitors, to load the correct webshop and to display relevant ads.
First and last name
The information mentioned above is used for the following purposes:
Create and manage your account
To prevent fraud, abuse and / or misuse of your account
To view the products you have ordered in your account
To optimize claims and keep track of contact history for orders in the web shop and products offered by third parties
The information is stored at least as long as you have an account at Eko Bygghandel.
Through your account, you can place orders for products offered in the web shop. As part of the ordering process, you need to provide us with additional information in addition to the information needed to create an account. This applies to the delivery address:
Company name (if applicable)
VAT number (if applicable)
The information above and your account information are used for the following purposes, among others:
To keep you informed about the status of your orders
To complete the order / agreement, including delivery and so-called obligations after sale
To improve our service To handle questions and complaints
To customize marketing activities
To order on behalf of a company
Once you have filled in the information about the delivery address, we ask you for the following information for your invoice address.
Company name (if applicable)
This information is used, inter alia, for the following purposes:
To appear on the invoice
To contact you regarding the completion of the order, invoicing or delivery
To be able to receive payment and optimize the process at checkout
To prevent fraud and hacking
The selected payment method and your IP address are forwarded to our payment provider Klarna, Paypal, after which they handle the payment.
Through your account, you can also place orders for products with third-party sellers (hereinafter: "Other sellers"), which are offered in our web shop. Eko Bygghandel forwards your name, address, e-mail address and telephone number to other sellers so that they can handle your order.
Eko Bygghandel uses a communication application for the communication between you and other sellers. This communication is stored on behalf of Eko Bygghandel and can be viewed by Eko Bygghandel. It is used to:
Provide you and / or other sellers with support in case of questions and / or problems.
Assess whether other sellers follow the specified service levels.
Improve the process
Eko Bygghandel works together with Klarna and Paypal to make payments possible via the web shop.
To make payments via Klarna and Paypal possible, the following information is collected:
By choosing "Clear invoice" as the payment method, you agree that we collect the following (personal) information and make it available to Klarna AB, Sveavägen 46, 11134 Stockholm, Sweden (hereinafter: "Klarna").
Date of birth
Social security number
Information about the order (eg delivery address, invoice address, number of products, product number, customer group, payment method, invoice amount and VAT expressed as a percentage) The above information and your account information are used by Klarna for the following purposes:
Settlement of purchases on credit
Verification of identity and solvency of a credit institution
Through your account, you can participate in auctions on the web shop. To participate in auctions, in addition to the information needed to create an account, you must also create a so-called "bidder nickname". Other customers can also see the bidder's nickname.
This nickname will be used in combination with your account and order information for the following purposes.
Manage and organize auctions Fight against and control of fraud, abuse and / or accidental use.
You can create your own favorites in our web shop. If you add products to your favorites list when you are logged in, they will remain on the list for 30 days.
Among other things, the following information is collected regardless of whether you are logged in or logged out.
If you add products to my favorites when you are logged in, you can always find them under my favorites in my account.
This information is collected with the intention of marketing so that Eko Bygghandel can remember your favorites when you return to the web shop.
You can review products from the web shop via My account. You can only review products that you have purchased. When you submit a review, the following information is collected so that the order and the correct review can be linked to the correct e-mail address.
This information is used to post product reviews on the web shop and to contact the customer in the event of any complaints.
Via the web shop, you can review the web shop (and service of) Eko Bygghandel. Here too, you must first have placed an order to be able to submit a review. To review Eko Bygghandels customer service, the following information is collected.
The information is collected to be able to contact you and handle any complaints.
When you purchase a product offered by a third-party seller (hereinafter: "Other Sellers"), you will receive an email requesting a review of the product / other seller. If you submit a review, it will be placed on the so-called other seller's page or relevant other seller. The following (personal) information is visible in the review on this page.
Review other sellers
Experience of other seller / purchased product
The above information is used for the following purposes:
Survey on customer satisfaction at Eko Bygghandel and / or affiliated companies
Survey of customer satisfaction with other salespeople and maintaining the other salesperson's service level
Improved service and processes
Handling of questions and / or complaints
Control of abuse (eg leaving several reviews / experiences of one and the same person)
You can leave a review about Eko Bygghandel via comparison pages that show Eko Bygghandel's products and prices. To submit a review, the following information is collected.
The information is collected in order to be able to contact the customer and handle any complaints.
If you have placed an order with Eko Bygghandel or after you have been in contact with Eko Bygghandel, you can be contacted to participate in a survey on customer satisfaction. This examination is performed by an external party. If you participate in such a customer survey, the following (personal) information will be processed:
E-mail address and / or telephone number
Experiences with (departments at) Eko Bygghandel and / or affiliated companies
Information about a placed or delivered order
The above information will be used for the following purposes, among others:
Survey of customer service regarding (departments at) Eko Bygghandel and / or affiliated companies
Improved service and processes
Handling of questions and / or complaints
Control of abuse (eg several reviews / experiences of one and the same person)
If you have questions or complaints about a product that you bought from us via the web shop or about Eko Bygghandels customer service or other sellers, you can call us, e-mail us or chat with us. You will find the contact information in the web shop. It is also possible to use our complaint form online, we will request (at least) the following (personal) information:
First and last name
Order number (optional / if applicable)
Description of your complaint
When using the chat function, only your first and last name, e-mail address and a subject are needed.
The above information is used to handle your complaint. If your complaint is about a product or service from another seller, this information will be shared with relevant other sellers but only to the extent required to handle the complaint.
Telefonsamtal med vår kundtjänst kan spelas in i syfte av utbildning, utvärdering eller kvalitet. Du kommer att bli informerad om detta när du kontaktar vår kundtjänst per telefon. Den (personliga) data som spelas in kommer endast att användas för ovannämnda ändamål.
De inspelade telefonsamtalen lagras och säkras på ett sådant sätt att de inte är tillgängliga för obehöriga personer och behålls aldrig längre än vad som behövs för det specifika syftet.
Du kan ansöka om olika nyhetsbrev, både allmänna och personliga. De personliga nyhetsbreven skickas baserat på till exempel: dina personuppgifter och orderhistorik, så att vi kan skicka dig mer relevanta nyhetsbrev. Om du vill prenumerera på de kostnadsfria digitala nyhetsbreven skickat av Eko Bygghandel och partners, frågar vi bland annat följande personliga uppgifter.
Titel För- och efternamn
Du kan när som helst avregistrera dig från nyhetsbreven genom att logga in på ditt konto och avbryta prenumerationen. Dessutom kan du alltid använda uppsägningslänken i nyhetsbrevet.
Vi arbetar tillsammans med tredje parter såsom Google och Facebook. Det betyder att data kan lagras på servrar utanför Europa. Olika lagstiftningar om personuppgifter gäller där. Dessa tredje parter följer Privacy Shield Principles och är anslutna till det amerikanska handelsministeriets Privacy Shield Program. Företag som är anslutna till denna princip och program anses vara företag som följer den europeiska säkerhetsnivån för personuppgifter.
The Eko Bygghandel Group has several offices all over the world. These offices work closely together. Due to this, your data may be processed outside the European Economic Area (EEA). Eko Bygghandel ensures that your information is well protected throughout the Group.
Eko Bygghandel may provide your personal information to third parties for the following reasons:
You have expressed your consent to this
The agreement you have with us needs to be executed.
So that products you have ordered from other sellers can be delivered.
Because Eko Bygghandel has a collaboration with another party in connection with improving our products and services.
An obligation under law
To prevent or combat fraud
If needed by the company management at Eko Bygghandel
Eko Bygghandel does not store your information longer than is necessary for the purposes for which your information is used, unless the data has to be stored longer due to legal requirements (eg obligation to store). How long certain data is stored depends on the nature of the information and the purposes for which it is processed. The storage period may therefore differ per purpose.
Eko Bygghandel takes measures to protect your personal data sufficiently. To achieve this, we use funds that suit our activities, the nature and size of our company, as well as the type of data we process. We do this to prevent unauthorized access to, adjustment, disclosure or loss of personal information.
We expect you to also help protect your personal information by keeping your login information (email address and password) secret. Never share your login information with anyone and treat them with care.
You can always access your own information and adjust it if necessary, by logging in to your account. If you do not have an account, you can request any personal information about you that Eko Bygghandel has. If the information is incorrect, you can ask Eko Bygghandel to adjust. Such a request for personal information can be sent via e-mail or via our complaint form to our customer service.
You can object to the use of your personal data free of charge. Your objection to the use of your personal data can be directed to our customer service via e-mail or in writing. Within four weeks, you will receive a response from Eko Bygghandel.
If you oppose the use of your information for direct marketing, Eko Bygghandel will stop using your information for these purposes. You will no longer receive commercial e-mails - for example newsletters - from Eko Bygghandel.
A cookie is a small text file that is sent with the page on the web shop via your browser, it is then saved on your computer, phone or tablet hard drive.
Cookies are used, for example, to save passwords and personal settings, so that you do not have to fill them in the next time you visit the web shop.
How the customer entered the webshop
Below is a description of how cookies can be rejected and deleted.
Eko Bygghandel continuously tests its web shop to be able to provide the best user experience, therefore Eko Bygghandel uses so-called A / B test cookies by third parties. With A / B tests, there are two different variants of the web shop, or parts of the web shop that are shown to visitors to decide which one works best. As such, this cookie determines which version of the webshop you see.
The generated information about your use of the web shop is in most cases sent to the servers of relevant web analytics services. The web analytics services use this information to evaluate how you use the web shop, create reports on activities in the web shop and offer you other services related to the use of the web shop and the internet. Eko Bygghandel uses aggregated data from the reports for further optimization of the web shop.
The website uses affiliate cookies to measure the effectiveness of advertisements placed on behalf of Eko Bygghandels on third party websites. In this way, affiliate partners can be rewarded by Eko Bygghandel for their online advertising of Eko Bygghandel. Through these cookies, it can be checked via which affiliate partner you have reached our web shop, whether ads are effective and whether they actually led to a sale in our web shop. They do all this without exchanging personal data.
The webshop uses retargeting cookies to show relevant ads to returning visitors of the webshop. With these cookies, a profile can be built for your surfing behavior so that the ads correspond to your interests. The ads are displayed on advertising partners' web shops and on social media.
Eko Bygghandel uses remarketing services for Google AdWords and Analytics to display ads on third party websites (including Google) to previous visitors of Eko Bygghandel. This may mean, for example, that we show ads to a visitor who has not completed their order, or has just completed their order. The ads may be text or display ads in the Google Display Network.
Retargeting can also take place on third-party web shops (such as online marketplaces). Eko Bygghandel cookies are then used to display relevant ads for previous visitors in these other web shops.
In the web shop you can use (for example) buttons for social media from Facebook, YouTube, Twitter, Pinterest and Google+.
As soon as you visit a page in the web shop that has buttons for social media, your browser is connected to the relevant social media provider. This gives the supplier information about the pages on the webshop that you visited with your IP address.
If you are logged in to Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the web shop, your visit can be linked to your account. If you use the buttons by, for example, clicking on the Facebook Like symbol, relevant information is sent to and saved by the relevant supplier via your browser.
You can accept or decline cookies by adjusting your browser settings. Each browser is different, so Eko Bygghandel refers you to the information page for your browser or the user manual for your phone to specify your cookie settings.
If cookies are completely turned off, it is possible that you can not use all functions in the web shop. If you use different computers in different places, you must make sure that each browser's cookie settings are set according to your wishes.
You can always delete cookies from the hard disk of your computer, phone or tablet. Read the information in your browser or user manual for your phone or tablet to learn how to do this. Please note: when you disable your cookies completely, some functions in the web shop may not work properly.
If you are curious about what Eko Bygghandel can mean to you, want more information about participating in the affiliate program or the conditions such as becoming an official Eko Bygghandel affiliate, you can contact Eko Bygghandel. This can be done by phone or by e-mail. Address and telephone number can be found on the web shop.
The personal information you provide to Eko Bygghandel for this purpose will only be used to provide you with the requested information.
Eko Bygghandel Öresund AB
To. Customer service
213 77 Malmö
Phone: 040 191 194
Eko Bygghandel Öresund AB, Last updated version 7 July 2019